Terms and Conditions

Welcome to The Braeside Love Collective (TBLC). By booking with us, you agree to the following terms and conditions. These terms ensure clarity, fairness, and peace of mind for both you and our team of dedicated professionals.

1. Definitions

  • The Braeside Love Collective (TBLC): A collective of independent yet collaborative event professionals offering bundled and individual services for weddings and celebrations.

  • Client: The individual or party entering into an agreement with TBLC for event services.

  • Vendors: The professional service providers under TBLC, including but not limited to:

    • Everybody Say Love Events (Event planning, styling, and coordination)

    • Up & Away Braeside (Venue hire and accommodation packages)

    • Celebrations with Stevens (Marriage celebrant services)

    • Gypsy Flowers by Helena (Floral design)

    • The Dresser (Bridal party dressing and support services)

    • Mansara Hair (Hair and makeup services)

2. Booking & Payments

  • Deposit Requirements:

    • A non-refundable deposit of $3,000 is required for Braeside Love Collective and Elegant Essentials Packages.

    • A non-refundable deposit of 30% of the quoted amount is required for Venue Hire Only & Elopement/Micro Wedding packages and all other services offered under the Collective (Everybody Say Love Events and Celebrations with Stevens).

  • Progress Payment Schedule:

    • Clients may make payments toward their balance at any time via the payment link on their invoice.

    • 25% of the remaining balance must be paid no later than 6 calendar months prior to the event date.

    • 50% of the remaining balance must be paid no later than 90 days prior to the event date.

    • Any remaining balance must be paid in full no later than 30 days prior to the event date, unless otherwise agreed in writing.

  • Late Payment, Non-Payment and Client Cancellation

    • Late payments may result in late fees or cancellation of services without refund.

    • The client acknowledges that adherence to the agreed payment schedule is a condition of service. Failure to make payments in accordance with this schedule may result in immediate cancellation of all booked services by the service provider, without prior notice or obligation to issue reminders.

    • The client further acknowledges that all bookings are made specifically for their event, and in the event that the client cancels the event for any reason, or if services are cancelled due to non-payment, all payments made to the service provider up to the date of cancellation shall be deemed non-refundable and forfeited.

    • The client agrees that the service provider shall not be liable for any losses, damages, or claims arising from cancellation, whether initiated by the client or due to non-payment.

    • Deposits are non-refundable.

3. Change of Date

  • TBLC may, at our discretion, allow one (1) change of date, subject to availability.

  • Requests for a change of date must be submitted no later than six (6) calendar months before the initial event date.

  • A new quote may apply based on current pricing at the time of the change request.

4. Accommodation Booking

  • Accommodation for the client’s event must be booked via the designated preferred booking channel no later than six (6) calendar months prior to the event date.

  • The client must submit a non-refundable booking enquiry for the dates and number of guests staying, as indicated on the client’s TBLC invoice.

  • The host will respond via the booking platform with a special offer reflecting the total amount invoiced for accommodation.

  • Once the client accepts the special offer and the accommodation is confirmed through the platform, the TBLC invoice will be credited to reflect the confirmed booking.

  • Clients are responsible for any platform service or transaction fees.

  • Failure to book accommodation by the six-month deadline may result in reduced availability or forfeiture of accommodation access.

5. Packages & Customisation

  • Packages are designed to be all-inclusive for a seamless experience.

  • Clients may book services independently if preferred.

  • The chosen package will be noted on the invoice with full inclusions detailed.

  • Additional services will be quoted separately.

  • Customisation of services is welcomed and will be outlined in a personalised quote.

6. Vendor Substitutions

  • In the unlikely event that a TBLC vendor becomes unavailable due to illness or emergency, TBLC will provide a suitable replacement of equal quality.

  • All vendors operate under the TBLC umbrella with independent agreements and uphold the same service standards.

7. Responsibilities

  • TBLC is responsible for coordinating and delivering services as outlined in the final client agreement.

  • TBLC will communicate directly with the Client to provide check-in times, venue access, and other accommodation details.

  • Clients must communicate key details, including additional vendors, event timeline, guest numbers, and any changes to their event, in a timely manner.

8. Liability & Insurance

  • All TBLC vendors carry appropriate insurance for their services.

  • TBLC is not liable for any loss, injury, or damage resulting from circumstances beyond our control, including acts of nature, accidents, or interference by third parties.

  • Clients must provide full contact details of any outside vendor contracted for the event at least 90 days prior. The TBLC will attempt to confirm vendor licensing and insurance, however, it is the client’s responsibility to confirm any outside vendor is properly licensed and insured.

  • Clients agree to indemnify and hold TBLC harmless for any liability arising from client negligence or failure to comply with these terms.

9. Photography & Marketing

  • TBLC and its vendors reserve the right to use images from events for promotional purposes unless the client expressly objects in writing prior to the event.

  • Client privacy is respected; names will not be published without permission.

10. Inclusivity & Client Conduct

  • TBLC is an inclusive provider celebrating all kinds of love and welcomes LGBTQIA+ clients and guests.

  • Clients and guests are expected to treat TBLC staff and vendors with respect and professionalism.

11. Agreement & Amendments

  • These terms apply once a booking is confirmed.

  • Any changes to services or terms must be agreed upon in writing by both parties.

  • These terms may be updated from time to time; the version agreed upon at booking remains binding.