Privacy Policy – The Braeside Love Collective
Effective Date: 01 July 2025
The Braeside Love Collective (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy applies to all interactions with our websites, services, and packages, including Up & Away Braeside, Everybody Say Love Events, Celebrations with Stevens, and any co-vendors involved in your Love Collective package.
1. Information We Collect
When you interact with us, we may collect the following types of personal information:
Contact information: Name, email address, phone number, mailing address.
Event information: Event date, type, location, guest numbers, and other details relevant to your booking.
Payment information: Credit/debit card or bank transfer details when required for processing deposits, payments and/or refunds.
Communications: Emails, messages, or other correspondence with us regarding services or bookings.
We may also collect non-personal information, such as your IP address, browser type, and website usage data, for analytics and improving our website experience.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide, manage, and coordinate your event or booking.
To communicate important information about your booking, invoices, and event updates.
To process payments and refunds.
To personalize and improve our services.
To send promotional materials, offers, or newsletters (where you have consented).
3. Sharing Your Information
In order to provide a seamless Love Collective experience, we may share your personal information with:
Our internal team members across Up & Away Braeside, Everybody Say Love Events, and Celebrations with Stevens.
Select co-vendors involved in your Love Collective package, such as florists, caterers, photographers, and other event suppliers.
Service providers who assist us in payment processing, IT support, or marketing.
We will only share the minimum necessary information to deliver the services you have booked. All co-vendors and third parties are required to handle your information securely and in accordance with privacy laws.
4. Storage and Security
We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access. Your information is stored securely and only accessible to authorized personnel.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of any inaccuracies.
Request deletion of your personal information where applicable.
Withdraw consent for direct marketing communications at any time.
To exercise these rights, please contact us at [Insert contact email].
6. Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience, monitor website performance, and analyze traffic patterns. You may disable cookies in your browser settings, but some features of the website may not function as intended.
7. Children’s Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please email us at hello@braesidelovecollective.com.au